1. Information We Collect
At RoofingCare ("we", "our", or "us"), we value your privacy and the security of your property information. When you request a roof inspection, submit an online estimate form, or contact our dispatch desk via phone at +1 (888) 883-0337, we may collect personal information including:
- Contact Details: Your full name, telephone number, email address, and home or commercial property address.
- Property & Roofing Details: Roof age, square footage, shingle or metal material type, active leak history, insurance carrier details, and aerial drone inspection imagery.
- Technical Data: IP address, device type, browser settings, and website browsing statistics to ensure optimal site performance.
2. How We Use Your Information
We use the data collected strictly for legitimate contracting, inspection, and insurance claim coordination purposes:
- Scheduling and dispatching certified project managers and roofing crews to your property.
- Generating accurate 21-point inspection reports and written itemized replacement estimates.
- Assisting with insurance claim documentation, adjuster walkthroughs, and storm damage verification.
- Sending project updates, crew arrival alerts, warranty registrations, and payment receipts.
3. Non-Disclosure & Third-Party Sharing
We do not sell, rent, or trade your personal information to third-party marketing companies or lead aggregators. We share your information solely with:
- Licensed and insured roofing crews assigned to perform inspection, tarping, or replacement work on your property.
- Your authorized insurance carrier and adjusters (only upon your explicit written authorization to assist with claim approval).
- Trusted enterprise vendors (e.g., drone imagery processing, SMS dispatch notifications, and secure payment processors) bound by strict confidentiality terms.
4. Data Protection & Aerial Imagery Security
All property records, drone inspection files, and customer personal details are stored on secure, encrypted servers protected by SSL technology and access control firewalls.
5. Your Privacy Rights
Under US federal and state consumer privacy laws (such as the California Consumer Privacy Act / CCPA), you have the right to request access to the personal records we retain, correct any inaccuracies, or request the deletion of your customer file. To exercise these rights, please contact our privacy compliance team.
6. Contact Us Regarding Your Privacy
If you have any questions or concerns regarding this Privacy Policy or how your property data is managed, please contact:
- Company: RoofingCare Services LLC
- 24/7 Hotline: +1 (888) 883-0337
- Corporate Headquarters: 333 S. Grand Avenue, Suite 2100, Los Angeles, CA 90071